Resources

Privacy policy
1. Introduction
We reserve to right to disclose any information that is deemed to be dangerous of abusive or unsafe to vulnerable people and children to the relevant authorities without checking or getting permission from the writer or enquirer first other than possibly for clarification if felt appropriate. This decision will be taken by Jayne Knight, Editor and Laura Fitzgerald in her absence both with legal advice from John Knight.
1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
1.2 [We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. / By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.]
2. Credit
2.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).
3. Collecting personal information
3.1 We may collect, store and use the following kinds of personal information:
(a) [information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths]);]
(b) [information that you provide to us when registering with our website (including [your email address]);]
(c) [information that you provide when completing your profile on our website (including [your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details]);]
(d) [information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including [your name and email address]);]
(e) [information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including [the timing, frequency and pattern of service use]);]
(f) [information relating to any purchases you make of our [goods / services / goods and/or services] or any other transactions that you enter into through our website (including [your name, address, telephone number, email address and card details]);]
(g) [information that you post to our website for publication on the internet (including [your user name, your profile pictures and the content of your posts]);]
(h) [information contained in or relating to any communication that you send to us or send through our website (including [the communication content and metadata associated with the communication]);]
(i) [any other personal information that you choose to send to us; and]
(j) 3.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
4. Using personal information
4.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
4.2 We may use your personal information to:
(a) [administer our website and business;]
(b) [personalise our website for you;]
(c) [enable your use of the services available on our website;]
(d) [send you goods purchased through our website;]
(e) [supply to you services purchased through our website;]
(f) [send statements, invoices and payment reminders to you, and collect payments from you;]
(g) [send you non-marketing commercial communications;]
(h) [send you email notifications that you have specifically requested;]
(i) [send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);]
(j) [send you marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);]
(k) [provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);]
(l) [deal with enquiries and complaints made by or about you relating to our website;]
(m) [keep our website secure and prevent fraud;]
(n) [verify compliance with the terms and conditions governing the use of our website [(including monitoring private messages sent through our website private messaging service)]; and]

4.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
4.4 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.
4.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
4.6 All our website financial transactions are handled through our payment services provider, [PSP name]. You can review the provider's privacy policy at [URL]. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
5. Disclosing personal information
5.1 We may disclose your personal information to [any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes set out in this policy.
5.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
5.3 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) [to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and]
(e) [to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.]
5.4 Except as provided in this policy, we will not provide your personal information to third parties.
6. International data transfers
6.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
6.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: [the United States of America, Russia, Japan, China and India].
6.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
6.4 You expressly agree to the transfers of personal information described in this Section 6.
7. Retaining personal information
7.1 This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
7.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.3 Without prejudice to Section 7.2, we will usually delete personal data falling within the categories set out below at the date/time set out below daily:
(.4 Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
8. Security of personal information
8.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
8.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
8.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
8.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
9. Amendments
9.1 We may update this policy from time to time by publishing a new version on our website.
9.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
9.3 We may notify you of changes to this policy [by email or through the private messaging system on our website].
10. Your rights
10.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].
10.2 We may withhold personal information that you request to the extent permitted by law.
10.3 You may instruct us at any time not to process your personal information for marketing purposes.
10.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
11. Third party websites
11.1 Our website includes hyperlinks to, and details of, third party websites.
11.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
12. Updating information
12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
13. Cookies
13.1 Our website uses cookies.
13.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
13.3 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
13.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
13.5 We use [only session cookies / only persistent cookies / both session and persistent cookies] on our website.
13.6 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) we use [cookie name] on our website to [recognise a computer when a user visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the website's usability / analyse the use of the website / administer the website / prevent fraud and improve the security of the website / personalise the website for each user / target advertisements which may be of particular interest to specific users / [describe purpose(s)]];
(b) [repeat as necessary.]
13.7 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 39) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 44), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
13.8 Blocking all cookies will have a negative impact upon the usability of many websites.
13.9 If you block cookies, you will not be able to use all the features on our website.
13.10 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 39), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 44), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
13.11 Deleting cookies will have a negative impact on the usability of many websites.
14. Data protection registration
14.1 We are registered as a data controller with the UK Information Commissioner's Office.
14.2 Our data protection registration number is [number].
15. Our details
15.1 This website is owned and operated by [You Know].
15.2 We are registered in [England and Wales] under registration number [8475998], and our registered office is at [Tax Assit , Regent Street, Wrexham].
15.3 Our principal place of business is at [Riverdale, Carrog, Corwen, Denbighshire. LL219AP].
15.4 You can contact us by writing to the business address given above, by using our website contact form, by email to [or by telephone on [01490430571].

This acceptable use policy sets out the terms between you and us under which you may access our website www.YOUKNOW.org.uk and application ('our app'). This Acceptable Use Policy applies to all users of, and visitors to, our site or app. Your use of our site or app means that you accept, and agree to abide by, all the rules and policies in this Acceptable Use Policy, which form part of the Terms of Use.

1. Prohibited uses
1.1 You may use our site only for lawful purposes. You may not use our site or app:
in any way that breaches any applicable local, national or international law or regulation;
in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
for the purpose of harming or attempting to harm minors or vulnerable adults in any way,
to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); and/or
to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

1.2 You also agree:
not to reproduce, duplicate, copy or re-sell any part of our site or app in contravention of the provisions of our Terms of Use;
not to access without our authority, interfere with, damage or disrupt:
any part of our site or app;
any equipment or network on which our site or app is stored;
any software used in the provision of our site or app; or
any equipment or network or software owned or used by any third party.

2. Changes
We may revise this acceptable use policy at any time. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.
3,
Reporting abuse

Any report of abuse to a vulnerable person will automatically be referred to the safeguarding authorities including the police and local authority.

This page, together with the Privacy Policy, the Acceptable Use Policy and any other documents referred or linked to in this page, (together, the 'Terms of Use') sets out the terms and conditions on which you may make use of our website (www.You Know.org.uk ) (“our site”) and our You Know mobile application (‘app’) to be launched.
Please read these Terms of Use carefully before you start to use our site or app. By using our site/app, you indicate that you accept these Terms of Use and that you agree to abide by them. If you do not agree to these Terms of Use, you must refrain from using our site or app.

1. Information about us
Our site and app is operated by You Know (“'we'/ 'us'/ 'our'”). We are a body trading under My Great Life CIC, a social enterprise company number 8475998. Registered office

2. Accessing our site or app
2.1 Access to our site and/or app and on line chat is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.
2.2 From time to time, we may restrict access to some parts of our site, or our entire site, to visitors.
2.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
2.4 When using our site or app, you must comply with the provisions of our Acceptable Use Policy.
2.5 You are responsible for making all arrangements necessary for you to have access to our site or apps.
2.6 You are also responsible for ensuring that all persons who access our site through your internet connection or our app via your mobile device(s) are aware of these terms, and that they comply with them.

3. Intellectual property rights – uploading / downloading content or materials
3.1 Unless otherwise stated and subject to Condition 3.2, we are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
3.2 Pursuant to Condition 9.2, site users who upload material and content have represented and warranted to: You Know(a) that they own all rights in the material being uploaded or otherwise have the right to submit the material to the website; 
(b) that the material does not violate or infringe upon the rights of any third party (including, any rights of copyright, trademark, or privacy); and
(c) that they agree to defend, indemnify and hold harmless You Know from and against any and all losses, and all claims by third parties, resulting from their breach of any of the foregoing representations or warranties. You Know relies on these representations and warranties and do not accept responsibility to the extent they are inaccurate and user generated content breaches any third party rights.
3.3 You may:
(a) view and display the contents of our site using your internet browser;
(b) download extracts of the contents of our site to your computer solely for your own personal use and not for any commercial or business purposes whatsoever. You must ensure that if you download any extracts, you also download these Terms and Conditions; and
(c) print off a single copy of a page or extract of our solely for your own personal use and not for any commercial or business purposes whatsoever. You must ensure that any printed materials include an acknowledgement of our intellectual property rights in that content.
3.4 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text and without express permission from the Editor, Jayne Knight. ( This email address is being protected from spambots. You need JavaScript enabled to view it.(
3.5 Our status (and that of any identified contributors and other third parties) as the authors of material on our site must always be acknowledged.
3.6 You must not use any part of the content / materials on our site or app for commercial purposes without obtaining a licence to do so from us or our licensors.
3.7 If you print off, copy or download any part of our site or app in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
3.8 The reproduction by whatever means of the whole or any part of any content / materials is strictly forbidden for any commercial or non-tourism related purpose.
3.9 In the event that you utilise any content / materials in a commercial or non-tourism related way that is not allowed by these terms and conditions, we reserve the right to seek damages through legal channels.
3.10 You must satisfy yourself that the use of any content / materials is not obscene, indecent, libellous or unlawful. We make no claim or warranty with regard to your use of content, names, text, people, trademarks or copyright material depicted in any content or material.
3.11 The names and logos identifying our site /app and/or us and our products and services and the products and services of any third parties are either:
(a) proprietary marks of VisitScotland or: 
(b) marks that VisitScotland is licensed to use, (unless otherwise stated and subject to Condition 3.2).
3.12 Nothing in these Terms and Conditions shall confer on you any licence or ownership of such marks or of any other intellectual property right.

4. Reliance on information
Commentary and other materials posted or featured on our site and app are not intended to amount to advice on which absolute reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site or app, or by anyone who may be informed of any of its contents.

5. Our site and app changes regularly
We aim to update our site and app regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

6. Our liability
6.1 The material displayed on our site and app is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:
(a) all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
(b) any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and/or
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
6.2 You agree to defend, indemnify and hold us harmless, our subsidiaries, affiliates, officers, directors, employees and agents from and against all damages, liabilities, claims, damages, costs or expenses (including reasonable legal fees and costs) we incur arising from any use of any content / materials supplied to you
6.3 Paragraphs 6.1 and 6.2 do not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

7. Information about you and your visits to our site or app
We process information about you in accordance with our Privacy Policy. By using our site, or our app, you consent to such processing and you warrant that all data provided by you is accurate. On using our app for the first time you are given the opportunity to agree / disagree tracking of app usage. We ask all app users to accept or deny access to analytics.
These analytics are anonymous and not attributed to individuals but provide analysis of the way visitors use the app which then allows us to review and make improvements to the app. We also use geo-location information in order to provide local content on our app. This geo-location data is anonymous and is only used to provide local content to you. We do not store any geo-location information relating to your use of the app.

8. Transactions concluded through our site or app
Contracts for the supply of goods, service and/or information concluded through our site or app(if any) as a result of visits made by you are governed by the relevant terms and conditions of supply that you are required to agree to prior to completing the relevant purchase and are not our responsibility.

9. Uploading material to our site
9.1 Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site or app, you must comply with the content standards set out in our Acceptable Use Policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.
9.2 You represent and warrant to You Know:
(a) you own all rights in the material being uploaded or otherwise have the right to submit the material to the website;
(b) that the material does not violate or infringe upon the rights of any third party (including, any rights of copyright, trademark, or privacy); and
(c) you hereby agree to defend, indemnify and hold harmless VisitScotland from and against any and all losses, and all claims by third parties, resulting from your breach of any of the foregoing representations or warranties. VisitScotland rely on these representations and warranties and do not accept responsibility to the extent they are inaccurate and user generated content breaches any third party rights.
9.3 Any material you upload to our site or app will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
9.4 We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site / app.
9.5 We have the right to remove any material or posting you make on our site or app if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.

10. Viruses, hacking and other offences
10.1 You must not misuse our site or app by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site or app, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
10.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
10.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site/app or to your downloading of any material posted on it, or on any website linked to it.

11. Linking to our site
11.1 You may link to our home page as part of our directory and not automatically. (Please seek information from Laura Fitzgerald, marketing director), provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
11.2 You must not establish a link from any website that is not owned by you.
11.3 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy and have approval. We raise our funds through our directory and advertising.
11.4 If you wish to make any use of material on our site other than that set out above, please address your request to You Know

12. Links from our site/app
Where our site or app contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. 
 


13. Jurisdiction and applicable law
13.1 The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site or app although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
13.2 These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Scotland.

14. Termination
We reserve the right to refuse access to our site/app to any user at our sole discretion.

15. Severance
If any provision of the Terms and Conditions is judged to be illegal or unenforceable by a court of competent jurisdiction, the remainder of the provisions of the Terms shall continue in full force and effect.
16. Variations
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
17. Your concerns
If you have any concerns about material which appears on our site/app, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.
Thank you for visiting our site and using our app. Enjoy YouKNow.

Here's some links to websites which you might find useful. Please note that YouKnow does not endorse and is not responsible for content from other websites.

The Mental Capacity Act (MCA) is designed to protect and empower individuals who lack the mental capacity to make their own decisions about their care and treatment. It is a law that applies to individuals aged 16 and over.

What is the Mental Capacity Act? - Care and support - NHS Choices (opens in a new window)

Link to the actual Mental Capacity Act  (opens in a new window)

Link to the Easy Read version of the Mental Capacity Act (opens in a new window)

Death by indifference - a report by Mencap about institutional discrimination within the NHS, and people with a learning disability getting poor healthcare. 

Download the report Death by Indifference here (opens in a new window)

Download the Easy Read version of Death by Indifference here (opens in a new window)

Various links and downloads regarding the Care Act (all links open in a new window):                    

Making sure the Care Act works Easy Read pdf file from the Gov.uk website

A quick guide to the Care Act link to the Guardian website

Health and Social Care (Safety and Quality) Act 2015 PDF file download from the Gov.uk website